Refund Policy

Thank you for choosing Souls Awakening. Please read our Refund Policy carefully before making a purchase or booking a service. By completing your purchase, you agree to the terms outlined below.

Digital Products

Due to the nature of digital products, all sales are final. Once a digital product has been purchased and delivered, it cannot be returned or refunded. We recommend reviewing all product descriptions, features, and requirements carefully before making a purchase. If you encounter any issues accessing or using a digital product, please contact us at michelle@soulsawakening.com for assistance.

Services (In-Person or Remote)

We do not offer refunds for services rendered. Once a service has been scheduled and/or delivered, the payment is non-refundable. If you are unable to attend a scheduled service, you may request a reschedule with at least 48 hours notice, subject to availability. Rescheduling requests made with insufficient notice may be subject to a rescheduling fee or forfeiture of the payment.

Exceptional Circumstances

While our policy is generally strict, we understand that unexpected situations may arise. In such cases, we may, at our sole discretion, review requests for refunds or credits on a case-by-case basis. Please note that granting a refund or credit under exceptional circumstances does not constitute a waiver of this policy for future transactions.

Contact Us

If you have any questions about our Refund Policy or need support with a product or service, please contact us at michelle@soulsawakening.com

Last updated December 28, 2024